Consumer advice

Trading Standards work in partnership with the Citizens Advice consumer helpline.

The Citizens Advice consumer helpline will advise you and refer your details to Trading Standards.

For advice or to make a complaint, contact the Citizens Advice consumer helpline by visiting their website below or telephoning 0808 156 6720.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say by using 18001 then 0808 223 1133.

Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

Visit Citizens Advice

Buy with Confidence scheme

Find out if a business has been vetted and approved by the Trading Standards Buy with Confidence scheme.

Buy with Confidence

Product safety recalls

When unsafe products get onto the market a product safety recall is issued.

Check if a product has been recalled on the Trading Standards Institute website.

Product recalls