If you're facing an emergency now

You can call the following:

• emergency services - 999
• NHS 111 service - 111
• Barking and Dagenham Council (including housing) - 020 215 3000 (24 hours a day)
• Thames Water - 0800 316 9800
• National Grid Transco Gas - 0800 111 999
• EDF Energy - 0800 028 0247
• Transport for London - 0343 222 1234
• anti-terrorist hotline - 0800 789 321
• Barking and Dagenham Police - 101 (non-emergency)
• Environment Agency Flood Line  - 0845 988 1188
• RSPCA - 0300 1234 999 (to report animal cruelty or seek advice)

Home emergency planning

We work closely with partners to prepare the borough for emergencies.

We give advice to help you plan for home emergencies and to businesses to keep them running during emergencies.

It’s much easier to deal with an emergency if you already have a plan in place before it happens, so take some time to read the information and talk to your family or employees about your emergency plans.

Major emergencies can affect anyone at any time.  You can cope with them much better if you know how you’re going to deal with them and have an agreed plan with your household before an emergency takes place.

Take some time to take a few simple steps to plan for emergencies. Our advice can be summed up in four letters; P.L.A.N.

P: Prepare

Learn about local risks and understand how an emergency might affect you and your family.

L: Link up

Think about how you would keep in touch with your family during an emergency.

A: Accommodate

Find an alternative place to stay in case your house is inaccessible. A quick conversation with a friend or family member could save you considerable inconvenience.

N: Necessary kit

Make sure you have the kit needed to survive in or out of your home. We suggest a list of essential items you should keep handy.

Necessary kit checklist:

• torch (with batteries)
• first aid kit
• essential medicine
• bottled water/ canned drinks
• mobile phone (with charger)
• money and bank cards
• basic toiletries
• emergency phone numbers
• identification documents
• home and car keys
• insurance documents

Businesses/voluntary organisations

Businesses and voluntary organisation are also vulnerable to disruptive events. Please visit our business continuity advice page for more information.