How we use your Information

The London Borough of Barking and Dagenham (‘Council’) is committed to ensuring that your personal information is use lawfully and appropriately. 

The Council processes the data of residents receiving Direct Payments as part of its social care functions. This data is used not only for providing direct social care services but also for supporting residents in other ways.

In order for us to provide you with direct payments, we need to process information about you. 

What personal information we will process for these purposes

The information we may collect about you could include, but is not limited to:

• Name
• Date of birth
• Address and post code
• Contact details (phone/mobile/email)
• NHS number
• NI number
• Other ID numbers
• Family details
• Lifestyle and social circumstances
• Case file information
• Financial information
• Health information
• Disability information
• Your Representative’s details
• Your Personal Assistant’s (PA) details, including any identified Criminal Convictions

We may ask you for special category data (sensitive data), where required and appropriate. This could include, but is not limited to:

• Racial or ethnic origin
• Language
• Physical and mental health details
• Religious beliefs
• Social care support outcomes
• Sexual orientation

We may also process data about criminal convictions, criminal offenses or relevant security measures.

How we will use your personal information:

The Council needs to use your information for the following reasons:

• For service delivery
• For service planning, training and improvement
• For financial processing
• To prevent and detect crime or fraud
• For historical and statistical research

Lawful basis for processing your personal information:

We require a lawful reason to process your information.  As such, the Council is relying on the following lawful basis: 

• Contractual obligation
• Legal obligation
• Vital interest
• Performance of a public task
• Legitimate interest 

The Council also relies on the following for processing special category data:

• Vital interests
• Legal claims or judicial acts
• Health or social care

Our legal basis for processing data about criminal convictions, criminal offences or related security measures is it is necessary to perform our public tasks.

Legal Gateway 

Under the General Data Protection Regulation (GDPR) Recital 45, a Public Task requires a basis in law. As a social care provider, LBBD is obligated under the Care Act 2014, Section 18, to meet an individual’s care and support needs. To achieve this, it is necessary to process data relating to you. The Data Protection Act 2018 provides specific exemptions for processing Social Work Data under Schedule 3, Part 3. This means that the Council can share your data without seeking your prior consent.

Where will we store your information?

Your personal information is stored in the UK. 

Sharing your personal information

The Council may share your information with, or receive from, but not limited to: 

• Internally with other Council departments
• Direct Payment Support Service providers
• Payroll Providers
• Pre-Paid Card Providers
• Nominated Persons
• Authorised Persons
• Legal Representatives
• NHS agencies (GPs, Hospitals)
• Health organisations
• Welfare organisations
• Voluntary and charitable organisations
• Care Providers
• Carers and Guardians
• Government organisations
• The Police
• Prisons and probation services
• Courts
• Other customers and service users
• Family Members
• Financial organisations
• Regulators
• Pension regulators and authorities
• The disclosure and barring service
• Press and media

Keeping your personal information

The information that you provide to us for this purpose will be kept in line with the Council’s retention schedule. 

Your Individual Rights

To learn more about your Individual Rights, or how to raise a concern, please go to our General Privacy Notice .