Cost of living survey
Help us improve the cost of living support in Barking and Dagenham by taking part in our survey. Your feedback is invaluable in enhancing the support we offer!
The London Borough of Barking and Dagenham (the ‘Council’) is committed to ensuring that your personal information is protected, used lawfully and respectfully and in a transparent manner.
The Council is a local authority providing a broad range of local government services, including Council Tax billing, social services, processing planning applications, waste collection etc.
The Council is a registered data controller with the Information Commissioner’s Office (ICO), registration number Z7517364.
As part of the Financial Assessment & Client Affairs Social Care & Support process, London Borough of Barking and Dagenham Council will collect personal data about you and your family.
This information collation will include:
We will use this data to process your claim and may check some of the information with other sources to ensure this data is accurate.
We will collect information about you (where applicable) to:
The Council has to have a lawful reason to process your information. As such the Council will process your application as follows:
Article 6, 1(e) Public Task | Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. |
Article 6, 1 Legal Obligation | Processing is necessary for compliance with a legal obligation to which the controller is subject. |
Article 9, 2 (g) Special Categories | Processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject. |
The legal gateway to processing your information for these purposes is the Care Act 2014, which gives the Council:
The Council endeavours to ensure that the services we provide comply with all data protection legislation, for example, the General Data Protection Regulations (GDPR), and the Data Protection Act 2018 (DPA 2018).
The Council has appropriate security and controls in place to prevent data loss, for example, hacking attempts, however, we cannot guarantee that the personal information you submit will not be intercepted.
To process your claim(s) we share information under our legal obligations and with partner organisations, including:
Subject to a legal gateway, your information may also be shared for the prevention of fraud and criminal activity with (list not exhaustive):
We will not normally share your information with organisations other than our partner organisations without your consent. However, there may be certain circumstances where we would share without consent, such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need-to-know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.
We keep your information for the life of the service and then a further 6 years plus the current financial year, this period is required by the council for legal and audit purposes. Information identified for destruction will be securely destroyed, in line with data protection legislation.
It is important that we hold accurate and up to date information about you in order to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please ensure that you tell us as soon as possible so that we can update your records.
No information is transferred out of the UK.
We do not use your personal information for automated decision making.
To learn more about cookies, please visit our general privacy notice page.
To learn more about your Individual Rights, or how to raise a concern, please go to our general privacy notice page.
If you have any questions or concerns about how your information is used, please contact the Financial Assessments team on email financial.assessments@lbbd.gov.uk or Client Affairs on email client.affairs@lbbd.gov.uk in the first instance.
You can also contact the Data Protection Officer, Client Unit, London Borough of Barking and Dagenham, 1 Town Hall, First Floor, Barking, IG11 7LU. Email dpo@lbbd.gov.uk
More information about data protection and how it applies to you can be found on the Information Commissioner's Office website.
Date: 31/03/2025