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Right to repair scheme
The right to repair scheme for council tenants ensures repairs that might affect your health, safety or security are completed within a certain period of time.
If further work or a more permanent repair is required, this will be arranged by appointment after the initial visit. It will always be our intention to complete repairs at the first visit wherever possible, but we cannot guarantee we are able to do this.
The timescales for repairs covered are:
| Type of repair | How long it will take |
|---|---|
| Urgent repairs | 4 hours |
| Total loss of water, electricity or gas supply | 1 working day |
| Power socket or electrical fitting that is not safe | 1 working day |
| Blocked flue to an open fire or boiler | 1 working day |
| Leaking foul drains, soil stacks or toilet pans where there is no other toilet in the property | 1 working day |
| Total or partial loss of heating or hot water between 31 October and 1 May | 1 working day |
| Outside window, door or lock that is not secure | 1 working day |
| Partial loss of water or electricity supply | 3 working days |
| Total or partial loss of heating or hot water between 30 April and 1 November | 3 working days |
| Blocked sink or bath | 3 working days |
| Tap that will not turn | 3 working days |
| Loose or detached banister or handrail | 3 working days |
| Rotten timber flooring or steps | 3 working days |
| Leaking roof | 7 working days |
| Broken door entry phone | 7 working days |
| Broken mechanical extractor fan in the kitchen or bathroom | 7 working days |
| All other repairs that are the responsibility of the council | 20 working days |
| Repairs to frames and doors | 20 working days |
| Repairs to worktops and sink tops | 20 working days |
| Repairs to window frames | 20 working days |