The price of a new fob will cost between £8.90 - £30.00 dependent on the type of fob your building requires and you'll need to pay over the phone with a debit or credit card. Please note that we cannot accept American Express cards.

You may not have to pay for a new key fob if your fob is faulty or stolen. If your key fob was stolen, you'll need to report it to the police and quote your crime or incident reference number when requesting a new one. 

Landing keys can also be ordered and are chargeable at the same price range.

It may take up to 10 days for your new key fob to arrive.  

Fobs will be delivered to either Dagenham Library or Barking Learning Centre and you will be notified which one to collect your fob from via email or phone call. Whoever orders the fob must collect the fob within 14 days of being informed that the fob is ready for collection. If they cannot do so and need an occupant, carer or family member to collect, they will need to carry the ID of the person who ordered and ID for themselves.

ID will be required for the collection of fobs:

• Passport
• Driving Licence (including provisional)
• Citizen Card
• Council Tax bill (for this financial year)
• Utility bill (Electric/Gas/Water) (dated within the last 3 months
• Bank Statement/Building Society statement (dated within the last 3 months)
• Rent Statement (dated within the last 3 months)
• Birth certificate can be accepted but only with a proof of address i.e., Council Tax bill,)

Photocopies of ID’s will not be accepted