Cost of living survey
Help us improve the cost of living support in Barking and Dagenham by taking part in our survey. Your feedback is invaluable in enhancing the support we offer!
Your Feedback
We are asking for feedback from customers who request services from us
We will contact you once your service request has been dealt with and your feedback will be used to inform how we deliver future services. You will be contacted by email and asked to complete a short survey about your experience.
Complaints and Compliments
If you want to make a complaint or give a compliment about a service you have received you can do this here:
Tenant satisfaction measures
We complete an annual survey with our residents. The results of our last survey can be found here.
Tenant Satisfaction Measures Results 2024 to 25 (PDF, 136.18 KB)
Tenant Satisfaction Surveys Report 2024 to 25 (PDF, 3.38 MB)
Our approach to the survey and questionnaires
A summary of approach to the Tenant Satisfaction Survey (DOCX, 28.56 KB)
General needs questionnaire (PDF, 478.54 KB)
Sheltered questionnaire (PDF, 488.51 KB)
Previous surveys
Tenant Satisfaction Measures Results 2023 to 2024 (PDF, 90.47 KB)
Performance Information
We want to make sure that we are letting residents know how we are performing against our key targets. Information about our performance will be found here.