Debt can often be associated with embarrassment, so that’s why Barking and Dagenham Council is launching a new debt collections service that aims to work with residents to reduce the likelihood of needing to enforce.

Becontree Collections Service will be going live from Monday 12 April and will be looking to work with residents who have fallen behind in payments for services, such as Council Tax and parking fees.



For greater control, the council has brought the service in house as it wants to move away from the standard “one size fits all” enforcement approach to bailiff services and move towards encouraging residents to engage and work together with the service to set up a repayment plan where possible.



One key element to the service is that it will increase the initial time available for residents to resolve their debt. Usually, an individual would have 7 clear days to engage, whereas through Becontree Collections Service, they will have up to 28 days.



Councillor Dominic Twomey, Deputy Leader and Cabinet Member for Finance, Performance and Core Services said: “We know that facing up to debt can be hard for some people, but it is always important to engage and work out a plan to solve your money issues.



 “Through Becontree Collection Service, we want to work with residents and help them pay off their debt in a more sympathetic way that works for everybody.

 “Not clearing a debt can lead to further problems down the line, so I want to encourage anyone who receives a letter to engage and let us help you.”



Individuals will initially be contacted by letter informing them that they have fallen behind in payments and for them to contact Becontree Collection Service to arrange an easy and affordable way of settling the costs. Early engagement with the service could prevent future enforcement fees.



If residents engage and are unable to pay the debt in full, extended payment plans could be put in place and the service will also direct people to other council services, such as the Homes and Money Hub or third sector organisations.



However, if individuals refuse to engage or comply with the service, then enforcement action may be taken and this could include the removal of property to pay off the debts.