Barking and Dagenham Council has launched a brand-new repairs portal to make it easier for council tenants to report non-urgent repairs at their fingertips. 

The new online portal doesn’t require log in details, can be accessed on any device, and within just minutes a non-urgent repair can be reported with repair appointments offered immediately. The new platform also allows for progress tracking as well as an option to reschedule appointments. 

In 2023 over 62,000 repairs were carried out by the council’s subsidiary, BD Group. Repairs to taps, electrical fittings, plastering, and windows are the most common types of repairs requested by tenants and 80% of these were being reported via telephone. 

So far, almost seven hundred non-urgent repairs have been reported over the first two weeks of the launch. The number is set to increase as more residents begin to use the service and this will free up call teams at the contact centre to deal with emergencies and urgent requests for vulnerable residents.

Councillor Saima Ashraf, Deputy Leader and Cabinet Member for Community Leadership and Engagement, said: “We’re always looking for ways to improve the services we provide and this is an important step in the right direction. We have listened to valuable feedback and are pleased to launch our new repairs portal to make reporting non-urgent repairs much easier. 

“Residents can now report their non-urgent repairs, book and reschedule appointments and track the progress at their fingertips - all at a time that suits them.” 

The repairs portal is brought to residents through collaboration with BD Group, Made Tech who provided the portal technology, and MRI Software who provide the job scheduling.

Residents can report a non-urgent repair online at housing-repairs.lbbd.gov.uk/