1. A Car Park Season Ticket is only valid for use during the times indicated at the appropriate car park(s) for which it was issued.
2. The following sub-categories of Season Tickets are available:
a. 6am to 8pm access: This is suitable for local workers and commuters. It eliminates the need to buy cashless parking sessions daily and is valid for use in either London Road Multi-storey or Heathway Multi-storey car park.
b. 24-hour access: This is suitable for local residents who want to use the Car Park at any time. It is available in London Road Multi-storey.
c. 8pm to 6am (and weekend) access: This is suitable for local residents who want to use the Car Park but does not require day-time access to the car park. It is available in London Road Multi-storey.
d. Season tickets issued for surface car parks are available for times between 6am to 8pm access in the following locations:
- Althorne Way Car Park
- Becontree Avenue Car Park
- Broad Street Shopping Area
- Civic Centre Car Park
- Fiddlers Shopping Area
- Green Lane Shopping Area
- High Road Chadwell Heath
- Stour Road Car Park
- Wantz Road Car Park
However, they are not valid in the following locations:
- Parks
- Bobby Moore Way Car Park
- Linton Road Car Park
- London Road and Heathway Multi-storey Car Parks
3. It is the responsibility of a season ticket holder to apply for renewal prior expiration.
4. It is the responsibility of a season ticket holder to ensure that a valid season ticket is held to avoid incurring a Penalty Charge Notice (PCN).
5. If you no longer need your season ticket and have a minimum period of four weeks remaining, you can apply for refund. An administration fee may be deducted from the amount refundable.
6. No markings, modifications, advertisements, or structural alterations may be made to the parking space or its surrounding area.
7. The council does not provide any guarantee of exclusive parking space for sole use of a permit holder.
8. Only vehicles not exceeding 2.3m in height or 5.25m in length (including roof attachments) or designated for less than 12 passengers can be issued with a season ticket.
9. Vehicles and their contents are parked entirely at the owners’ risk and the council accepts no liability for any damage to vehicles while in the Car Park.
10. The council may withdraw any season ticket if payment made by cheque or credit/debit card is subsequently dishonoured.
11. The terms and conditions of use may be amended at any time, with notification of intent advertised online and on the Car Park notice board at least 30 days prior to the amendment taking effect.
14. If payment for your season ticket is dishonoured, we will notify you and you will have an opportunity to pay any outstanding monies owed within 7 days after which the Car Park Season Ticket will be revoked and terminated.
15. The council can terminate the parking space by giving 14 days’ notice either to the address on record or by displaying a notice at the parking space. In such circumstances, any monies due will be refunded.
16. Being in possession of a season ticket is not a waiver for any Car Park regulation or enforcement regime.