This agreement is made between:

• you, the person registering for the garden-waste collection service (the service); and
• us, the London Borough of Barking and Dagenham.

By entering into this agreement, you are agreeing to the following terms and conditions and to pay for the service.

Description of the service

1. The service is only available for kerbside collections from residential properties with their own gardens. The service is not available for business premises, allotments or flats without attached gardens.
2. Once we have received your payment for the service, we will send you your permit. A calendar setting out the dates your garden waste will be collected will be printed on this permit.  
3. If any of the collection dates will change, we’ll tell you beforehand. We will also put notice of the change on our website.
4. We offer an assisted garden-waste collection service for residents who are currently receiving assisted collections for their household waste and recycling.
5. We can withdraw the garden-waste collection service at any time if there are not enough registered customers to cover the cost of providing the service. If this happens, we will refund your payment to the card you used to make it.

Payments

• The price for the 2026 service is £50.
• You must pay for the service in advance.
• If you do not pay the full amount on or before 14 February 2026, this will reduce the total number of collections provided by the service.
• We will not refund the payment for the garden-waste collection service, unless we withdraw the service under clause 1e above.
• You must pay for the service by debit card or credit card through our website.

Putting out garden waste

1. The green bin must be placed in the front garden of your property between 8pm the night before the collection and 6am on the day of the collection.  If the bin is not out by 6am, we will not return until the next scheduled collection date.
2. We cannot collect bins from end-of-terrace side alleyways or mid-terrace alleyways.  
3. The crew must be able to get to the green bin safely, without any obstructions.  
4. The garden-waste permit must be displayed on the front of the green bin.  Make sure that the handle of the bin is facing your property and the front of the bin is facing the road, so that the crew can see the permit.  
5. By accepting these terms and conditions you are giving the crew permission to enter your front garden to get and return your green bin.
6. We will only collect garden waste that is in a green bin with the appropriate permit on the front of it.
7. Garden waste must be placed loosely in the green bin – do not squash it down. You must not put plastic bags in the green bin. You can put the following in your green bin:
   • cut flowers
   • weeds and leaves
   • grass cuttings
   • twigs and hedge trimmings
8. You cannot put the following in the green bin:
   • fruit that has fallen in the garden
   • plastic
   • soil
   • stones or rubble
   • general household waste
   • food waste (including fruit and vegetable peelings)

If you put items that are not acceptable into the green bin, we will not empty it.  You will need to remove the items before we will empty it.  We will return on the next scheduled collection date.

1. If you regularly put unacceptable items in the green bin, we can take the bin off you without giving you a refund.
2. All the garden waste must be inside the green bin with the lid closed. We will not collect waste that is on or near the bin.

Missed collections

1. If we do not empty the green bins in your area because of circumstances beyond our control (road closures, operational issues, roadworks, police incidents or accidents and so on), leave the green bin out for two working days. We will return to your property in this time.  
2. If we do not empty your green bin when we have collected others in the area, and this is not because it contains unacceptable items or has not been left for us properly, you must report this to us from 10pm on your normal collection day until 6pm the following working day.  Please report this by filling in the form on our website.  If you cannot fill in the form online, call our contact centre on 0208 215 3000.  You cannot report a missed collection by email.
3. We investigate all reported missed collections before we come back out.  If we agree to another collection, we will try to do this within two working days of your report. However, this is not guaranteed. We will not refund any amount for missed collections.  
4. Please note that we may take photos of missed collections to make sure that any problems with you not leaving your bin in the correct place, putting unacceptable items in the bin, or any other issues, can be solved.  However, there may be some circumstances where we cannot take photographs.
5. If you have correctly reported two or more missed collections, we will place your address on our monitoring list.  For the next two collections, a supervisor will visit and check that your bin has been emptied. If it hasn’t, the supervisor will take a photo to record this and any possible reason why.

Unwanted green bins

1. If you do not want to use the garden-waste service, we will take back your green bin. If you sign up to the service you should keep using the green bin you already have.
2. We keep a stock of recycled 140-litre green bins and distribute these to new customers who do not currently have a green bin.
3. Your green bin will remain our property, unless you have bought a 240-litre bin from us and have proof of this.
4. You are allowed to have up to three green bins.  Each bin will need to display a permit that costs £50.

Moving home

1. You can transfer the service to a new address if this is within the borough. You must give us proof of your change of address at least 14 days before you move.
2. If you move to a property outside of the borough you should let us know. We will not pay any refund, and the service will continue for the address you have left until the permit runs out.
3. New residents can sign up to the service before Wednesday 30 September 2026. After this date, new residents should dispose of their garden waste through the Reuse and Recycling Centre at Frizlands Lane Depot, Rainham Road North, Dagenham, RM10 7HX. Opening and closing times are shown on the website.

Liability

1. We will not be liable for green bins used for any purpose other than disposing of garden waste. If you misuse your bin, we may take it back without giving you a refund.
2. Once we have collected your garden waste it becomes our property.

Green Garden Waste Privacy Notice

We are committed to ensuring that your personal information is protected, used lawfully and respectfully and in a transparent manner.

Who we are

The council is a local authority providing a broad range of local government services, including Council Tax billing, social services, processing planning applications, waste collection etc.  

The council is a registered data controller with the Information Commissioner’s Office (ICO), registration number Z7517364.

The following information informs you about what we do with your information when you subscribe to the green garden waste collection service.

How we use your personal information

In order to provide you with the green garden waste collection service, the council has to process certain information from you. The processing of your information includes the collection, use, sharing (if appropriate), retention and destruction of your information.

The information we collect includes your name, address, contact number, email address and is necessary for the contract with you.

Your data will be used to:

• inform collection crews of your address in order to collect your green garden waste
• contact you if there are any issues or updates with your collection and/or service
• inform you of your collection schedule and how the service operates
• contact you prior to the next subscription year to re-apply
• manage corporate complaints both within and out of your subscription period
• prevention of fraud or misuse of permits
• coordinate with our bin replacement service
• reporting purposes such as service performance reviews

Online payments are processed using GOV.UK Pay, a secure online payment service, and as such your card details are not kept by the council. The GOV.UK Pay privacy notice explains how it processes information.

Lawful basis for processing your personal information

The council has to have a lawful reason to process your information.  As such the council will process your application as follows:

Article 6, 1(b) Performance of a contract

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Protecting your personal information

The council endeavours to ensure that the services we provide comply with all data protection legislation, for example, the General Data Protection Regulations (GDPR), and the Data Protection Act 2018 (DPA 2018).  

The council has appropriate security and controls in place to prevent data loss, for example, hacking attempts, however, we cannot guarantee that the personal information you submit will not be intercepted.

Sharing your personal information

The council will not share your information with third parties unless required to do so by law, or with your consent.

Retaining your personal information

The council will only keep your information for as long as is necessary, for the minimum amount of time, for the purpose it was collected, and in line with statutory requirements.    
  
Personal data including names, addresses, telephone numbers and emails will be kept for a period of 72 months after the service ends.

Cookies

To learn more about cookies or learn more about your individual rights, or how to raise a concern, read our general privacy notice.

Your Individual Rights

To learn more about your Individual Rights, or how to raise a concern, please go to our General Privacy Notice

Last Reviewed

14/04/2026