Help us improve the cost of living support in Barking and Dagenham by taking part in our survey. Your feedback is invaluable in enhancing the support we offer!
When you raise an issue, we’ll check to see if we can handle it as a complaint. We will let you know if there is a different process for dealing with the matter.
If you’re still not satisfied with our response to your complaint, you can ask either The Local Government and Social Care Ombudsman (LGSCO) or, if the complaint relates to tenant/landlord functions, the Housing Ombudsman Service (HOS), to investigate your complaint. You will usually need to have completed both stages of our complaints process before the Ombudsman can help.