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Paying for care with a direct payment

People who organise their own care and support with a direct payment from the council normally have their charge deducted automatically from this amount. You must then pay the charge to pay for your care. Both the money from the council and the charge to pay for care must be paid into a bank account specifically for your direct payment.

Paying your adult social care invoice

When you receive an invoice from adult social care, you have 4 weeks from the date of the invoice to make the payment. In some cases we can agree to accept instalments: Please contact the Financial Assessment team on 020 8227 2390 or financial.assessments@lbbd.gov.uk to discuss this more.

Pay online

You can pay your invoice online using a credit or debit card. You will need to enter your 8-digit invoice number, which can be found on the invoice we sent you (also called an ‘account number’).

Pay your adult social care invoice online

Pay by telephone

You can pay your invoice by phone using a credit or debit card. You will need to enter your 8-digit invoice number, which can be found on the invoice we sent you.

Phone 020 8227 2050.

Pay at a bank

You can pay your invoice at any bank using the payment slip at the bottom of your invoice. Some banks charge for this service. Please allow five working days for your payment to reach us.

Standing orders and bank transfers

Payments can be made by bank transfer or standing order payments every 4 weeks. You will need to contact your bank and quote your 8 digit invoice number as a payment reference. The bank details are:

Bank:                                     Lloyds

Account number:             01526028

Sort code:                            30 00 02

If you do not pay your invoice

If you do not pay your invoice on time, further action may be taken. This includes, but not limited to:

• County court judgements. This could severely affect your credit rating and may affect your ability to get loans, mortgages, credit cards, store cards and increases in credit limits.
• Third party debt order: This prevents you from taking money out of your bank or building society until the debt has been settled.
• Charging order: This prevents you from selling assets, such as property, investments or land.

If you are having trouble paying your contribution or managing your debt, there is advice and information out there that may help. In the first instance give please contact the Financial Assessment Team on 020 8227 2390 or email financial.assessments@lbbd.gov.uk – do not ignore the invoices and letters. If you let us know that you are having difficulty we can help you to sort out the problem.

If you have a question about how your charge has been calculated or how to pay, please contact the Financial Assessment Team on 020 8227 2390 or financial.assessments@lbbd.gov.uk. 

If you have received an invoice with incorrect dates or services, or if you have had a change in circumstances that might affect how much you have to pay, please contact the Intake Team on 020 8227 2915 or intaketeam@lbbd.gov.uk