Everyone needs someone to talk to, but not everyone has someone who they can rely on for guidance and advice to help them through difficult times. Volunteers can help fill this gap by offering their free time and providing support to people who would otherwise be socially isolated.

What it is

Befriending is a one-to-one, non-judgemental relationship where volunteers provide support and encouragement to someone at a time of change in their life or when they are socially isolated. People who need support come from all walks of life and ages, from teenagers through to the older people. Many volunteers will help over a long period of time, helping to build trust and a relationship. The volunteer is someone other than a family member or friend and the relationship is usually set up and supported by a group or organisation. 

A number of different types of befriending are available, including:

• one to one visits to your home
• one to one sessions to support you take part in an activity of your choosing
• telephone befriending where a someone telephones you at a mutually convenient time
• group support for those with a shared need

Organisations which may offer befriending services are Age UK.