If your car has been removed, you can find it using TRACE, the towed vehicle tracing service. Enter your vehicle's details online or call 0300 077 0100 to find out where the vehicle has been taken and how much the release fee is. You can also text ‘TRACE’ followed by your Vehicle Registration Mark to 66663 (charges may apply for this service).
TRACE - towed vehicle tracing service
The vehicle release fee and penalty charge notices (PCN,s) must be paid before the vehicle can be released from our car pound.
For further information please contact our Parking Engagement Line: 0203 3074967 whom will advise you of the next steps.
You will need to produce documents outlined below sending to our parking removals parkingremovals@lbbd.gov.uk email address and provide a telephone number for an officer to contact you to take payment for your vehicle being released at a fixed cost £200 for the removal fee and Penalty charge notices.
You will also need to produce documents outlined below, prior to the vehicle being released. Acceptable documents should all contain the same name and address: You should provide proof of ownership (V5, V5C or V11, insurance policy), proof of identity (photo driving licence or passport) plus a utility bill or bank statement. These documents must be no more than 3 months old. Additional documents may be required.
The council reserves the right to immediately cancel any permits obtained without supplying the correct documentation and proof of the vehicle being registered to a Barking and Dagenham address within a (CPZ) Controlled parking zone required to purchase a permit.
Any incorrectly or fraudulently purchased permit will be cancelled and could be authorised for removal.
If your vehicle has been removed for Blue Badge (disabled drivers' permit) misuse / fraud you will need to call the customer engagement line 0203 3074967 and book a vehicle release slot.
if permit misuse, voucher misuse or you are a persistent evader of penalty charge notices you will need to provide the requested additional documents. (no more than 3 months old) proof of ownership and one proof of photo identity, Passport / Driving licence .
You are entitled to appeal against the PCN and removal of the vehicle immediately after paying for the relevant parking ticket and removal release fees.
You can appeal your PCN and removal by visiting our parking portal below.
Vehicle Pound, Jeffreys Road, Enfield, EN3 7UA
parkingremovals@lbbd.gov.uk
0203 3074967
8am to 5pm, Monday to Friday. Please note, vehicles will only be released between the hours of 8:30am and 3pm once the fees and documentation have been received.
Bank card only
This means either:
We won't accept a student or employer’s ID.
You must produce documents to satisfy us that you were the registered owner/keeper of the vehicle at the point of removal or seizure.
Photocopies of documents won't be accepted.
There are two options available:
Option A
You must produce two of these documents: if you’re the current owner.
Council tax bill, utility Bill within 3 months
Option B (if you're the new owner of the vehicle)
You must produce these documents:
The V62 and the V5C slip must be given to the pound staff, along with an envelope and a stamp. These documents will be sent to the DVLA to make sure the vehicle is properly registered in your name unless you can provide evidence that an online application has been made with a refrence number.
The council will require evidence that a foreign plated vehicle is taxed in its home country.
If there is evidence to suggest the vehicle has been in the UK for more then six months in the last 12 months the vehicle owner will have to produce evidence the vehicle has been re-registered with DVLA and new UK number plates displayed on the vehicle prior to release.
If a vehicle ‘in trade’ is on a road without valid trade licence plates displayed at the point of being impounded, it must be registered to an owner immediately. Please note, you must have a set of valid trade plates to display on the vehicle if it's being driven away from the car pound.
Before collection of the vehicle alongside proof of I.D and ownership the following additional documents is required
In all other circumstances the motor trader must comply with the two options above.
The council reserves the right to request further evidence of identity, address, or vehicle ownership and to refuse the release of a vehicle until the council is satisfied of the veracity of the documents provided.