We’ve created this page to make sure that you have all the key information you need going forward.
This includes information on accommodation for tenants, landlords and owners, food and welfare support. We’ll continue to keep this page updated so please do check back for the latest updates.
For information on accommodation for tenants, leaseholders and landlords see green buttons at the top of the page.
We know some hotel bookings are coming to an end on Monday (this is because we can only book them for a short period each time) but we will be renewing hotel bookings and we will contact you with more information.
The support available to residents at the Becontree Heath rest centre will now move over to our Community Assistance Centre based at Dagenham Library. Here you can access support including food, wellbeing support and face-to-face practical support.
Community Assistance Centre opening hours are as follows:
Monday - Sunday 12pm – 4pm
Address: Dagenham Library, 1 Church Elm Ln, Dagenham RM10 9QS
You can find out more about the facilities available at Dagenham Library here
If you need a location to redirect mail while your longer-term accommodation is being worked through, this can be re-directed to a local sorting office.
Please call Royal Mail 03457 777 888 to give your details and you will be able to collect it without any ID.
We’ve been working with specific government departments behind the scenes to streamline and fast track the replacement of personal documents including passports, driving licences, and birth certificates.
If you haven’t already spoken to someone about this, and still need replacement documents, come and see us at the Community Assistance Centre at Dagenham Library (see opening times below) or contact us on 0208 215 3000. Please note, we will need to share your details with government departments to fast track this.
If you have spoken to us about this, please note we have passed your details on to the relevant government departments and they will be in touch with you.
Community Assistance Centre opening hours are as follows:
Monday - Sunday 12pm – 4pm
Address: Dagenham Library, 1 Church Elm Ln, Dagenham RM10 9QS
Emergency food support is available through the Homes and Money Hubs. Please complete our online form and we will get back to you as a matter of urgency. A caseworker will be allocated to you to provide practical advice and support and will look at your individual circumstances and identify what further support you may need such as benefit entitlement and grant applications if eligible.
We want to assure you that no council tax payments will be due from the date of the fire.
If your contact details have changed, please provide us with your up-to-date telephone number or email address. This will help us ensure we can reach you promptly with any important information.
If you have any queries or would like to speak with us, please email us at ctax@lbbd.gov.uk and use “Spectrum Fire” in the email subject header. We can arrange a call back to you at a time that is convenient for you.
Hotel emergency accommodation will be provided to NRPF families with children under the age of 18 years who have been affected by fire incident. Please contact our service for further details at NRPF@lbbd.gov.uk or contact the MASH Team at 0208 227 3811.
For out of hours, please contact the Emergency Duty Team at 0208 594 8356
If you have children under 18, or if you are pregnant, please register with the Family Hubs by emailing the name and date of birth of each of your family members, please and let us know your phone and/or email address where possible.
We will allocate a Family Navigator who will work with you as your key worker to provide longer term support that's needed. Please email familynavigators@lbbd.gov.uk or register with the Family Support team in the Community Assistance Centre in Dagenham Library.
Parents may be concerned about the impact of the fire on their children returning, changing or starting school. We would encourage you to discuss this with your child's school. Details for all the school's in the borough can be found here.
This includes ways to contact the School's Admission service who can also assist with enquiries about starting or changing school.
Monday - Sunday 12pm – 4pm
Address: Dagenham Library, 1 Church Elm Ln, Dagenham RM10 9QS
Please use 0208 215 3000 for general support Monday - Friday 9am – 5pm. This phone number can also be used outside of working hours for emergency support only.